Cancellation and Refund Policy

Pro360 Profit Tantra Growth Bridge LLP (Registered in Bilaspur, Chhattisgarh)

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1. Service Cancellation

• How to Cancel: Clients may cancel services by submitting a written request via email at mail[at]profittantra.com, verbal cancellations are not accepted to ensure clarity and documentation.

• Cancellation Window:

  • Pre-Service Cancellation: Full refunds are available if canceled at least 7 business days before the scheduled service commencement.

  • Mid-Service Cancellation: Partial refunds may be issued for unused service portions, subject to a 30% administrative fee.

 

2. Refund Eligibility

• Full Refunds: Granted if cancellation occurs within the pre-service window or due to company error (e.g., service unavailability).

• Partial Refunds: Applicable for mid-service cancellations, calculated based on the proportion of services unused.

• Non-Refundable Scenarios:

  • Services already rendered (e.g., completed consultations, finalized financial plans).

  • Customized deliverables (e.g., personalized investment strategies).

  • Cancellations are requested after 50% of the service timeline.

 

3. Refund Process

• Timeline: Refunds are processed within 15–30 business days after approval.

• Method: Refunds are issued using the original payment method. Bank transfers may take additional processing time.

 

4. Exceptions

• Force Majeure: No refunds for cancellations due to external events (e.g., natural disasters, regulatory changes).

• Fraudulent Claims: Refunds may be denied if misuse or false claims are detected.

 

5. Contact Us

For disputes or clarifications, contact:

• Email: mail@profittantra.com

• Phone: 9916558822

• Address: Pro360 Profit Tantra Growth Bridge LLP (Registered in Bilaspur, Chhattisgarh)

 

Note: This policy is subject to the terms of your service agreement. Review your contract for specific clauses.